Returns & Exchanges
At akta MTB, we want you to be fully satisfied with your gear; if it doesn't meet your expectations, we offer a 30-day return policy for items in new, unwashed condition. Our goal is to get you back on the trails with the right equipment as quickly as possible.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Pack Your Gear
Place the items in their original packaging with all tags attached, ensuring the product is clean and free of any trail debris.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the return, we will process your refund or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing